After-Hours Parts Order Processing Procedure INSTRUCTIONS: SCENARIO 1: Customer call is received directly by service center personnel and that service center has the required parts in-stock. Call received Service Center personnel verifies availability of parts Customer purchase order obtained Parts are shipped/deliverd Upon commencement of the next business day all necessary paperwork to be processed with FLSmidth
6:00 PM EST=IMR - Baton Rouge, LA (225)924-4333 6:00 PM EST = Tescorp - Tulsa, OK (800)874-7719 8:00 PM EST = McKenna Engineering - Carson CA (310)763-7929 Call received Check stock using inventory website Check with service centers still open for normal business hours If required parts are located, continue. If required parts are not available, skip to scenario 3 Customer purchase order obtained Parts are shipped/deliverd Upon commencement of the next business day all necessary paperwork to be processed with FLSmidth Note: Under this scenario, commission/discount will go to the representative or service center receiving the order and warehouse handling fee will be paid to the service center providing the parts.
1. Call received 2. Check website for Manheim availability Contact FLSmidth Parts & Service via (800)795-6825 or contact the parts cellphone at (610)533-3118. If there is not a timely response from the Parts & Service numbers, contact the Manheim plant at (717)475-1309 (note that Manheim plant can not receive customer orders directly. The Manheim personnel will require a FLSmidth order or a Service Center/representative order). Make every effort to have the following information available: Complete part numbers and quantity required Customer name, bill to, and ship to address Customer PO number Shipping method/carrier preference (if any) 4. Parts availability verified 5. Parts are shipped/delivered 6. Upon commencement of the next business day all necessary paperwork to be processed with FLSmidth |